A patient intake app that triages requests before they reach reception
A mobile-friendly intake app that collects symptoms and history upfront, so reception can prioritise urgent cases immediately.
A private healthcare clinicWeb & Mobile AppsAI Integration & Automation
- Prioritised queue
- instead of first-come-first-served by phone
- Structured history
- captured before the first call
A private clinic was taking every new patient enquiry over the phone, which meant urgent and routine requests arrived in the same queue and were triaged by whoever happened to answer.
The approach
We built a mobile-friendly intake app patients fill in before their first contact with reception, structured to surface urgency indicators clearly rather than leaving triage to a rushed phone call.
What shipped
A patient intake app integrated into the clinic’s booking flow, giving reception staff a prioritised view of incoming requests instead of a flat phone queue.
“Urgent cases no longer sit behind routine ones just because of when they called.”
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